Frequently Asked Questions
Quick answers about appointments, visiting, billing and our services.
Appointments
How do I book an appointment?
Use the “Book an Appointment” button, choose a department, doctor, date and time, then enter your details. Our help desk will confirm by phone.
Can I cancel or reschedule?
Yes. Registered patients can cancel from the patient portal, or call us to reschedule.
General
What are the visiting hours?
General wards: 7–9 AM and 4–7 PM. ICU visits are limited to one attendant at set times.
Is emergency service available at night?
Yes. Emergency, pharmacy and laboratory services are open 24 hours, 7 days a week.
Billing
Do you accept health insurance?
We accept the national health insurance programme and major private insurers. Please bring your insurance card.
How do I get my lab reports?
Collect them at the lab counter or download them from the patient portal once they are ready.